CANCELLATION / NO-SHOW POLICY
As a courtesy to our staff and other clients, please allow 24 hours notice for cancellations and rescheduling requests. Cancellations/rescheduling requests that occur less than 24 hours before the scheduled appointment are subject to a fee equal to the full treatment cost in all circumstances. Late arrival will shorten your treatment time.
Cancellation/ rescheduling requests may be submitted via email or voicemail if you are unable to reach us by phone.
We do understand that illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or had diarrhea within 24 hours of our appointment, please call to reschedule. There will be no charge for these types of cancellations.
Clients who repeatedly cancel last minute will be asked to pre-pay for future appointments and refusal to provide valid credit card information will terminate our relationship.
ACCEPTED FORMS OF PAYMENT
We accept cash, checks and credit cards (Visa and Mastercard only). Please note that there is a 3% service fee added to all credit card payments. No service fee is added to cash or checks. We request credit/debit card information for appointments scheduled over holiday weekends, however payment can be made in any form at time of service.
Locust Grove Wellness's standard policy is that appointments cancelled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If Locust Grove is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
IF THIS IS YOUR FIRST VISIT TO LOCUST GROVE WELLNESS...
Please arrive 10 minutes early for your appointment to get comfortable and give us time to discuss the session. The time we set aside for your appointment is completely yours. If you are late to your session, you are missing out on your massage time. The session will end at the time scheduled and the full cost of the session is expected as the time was set aside for you.
HEALTH INTAKE FORM
To ensure safe, customized sessions, you must fill out a Health Intake Form before treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan where necessary.
A LITTLE MORE ABOUT OUR INTAKES...
Why do we include our pre-massage talk, also referred to as an intake, in our allotted time?
If you walk into one of our studios and we just tell you to lie on the table face up or down and get to work, we're not doing our job properly. We take our work VERY seriously and we need to know a little bit about you -- your health history, any injuries, how you're feeling today, etc. in order to tailor a session specifically for you. And we consider that to be a vital component of a session. We only get a few minutes to get to "know" you in a way that gives you enough trust in us to take care of you. It's what makes the session YOUR session.
Part of that intake is also to encourage you to communicate with us during the session if we're not addressing your needs properly. We work hard to take excellent care of you -- something we don't take lightly. Our intakes usually last 2-5 minutes (and if there's something that requires a longer discussion, please notify us at the time of booking so that we may accommodate for it).
Please plan to arrive at least 5-10 minutes early to fill out our intake form. Our intake is part of your session, and we want to discuss your needs as thoroughly as possible in order to give the best massage for YOU.
MASSAGE SESSIONS ARE STRICTLY NON-SEXUAL.
Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session. Law enforcement will be notified if deemed appropriate.
Each client's records and sessions will be kept confidential and will not be shared with anyone without the client's written consent.
MASSAGE ISN'T ALWAYS A GOOD IDEA.
If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, contagious infection, etc.), the session will be rescheduled. This is to protect the health of both the client and the therapist.